Your details, handled with care

This notice explains how information is used for the downloadable guide, product-interest form and MEIGALLUM assistant. It supplements our privacy policy.

Who handles your request

MEIGALLUM handles these requests. For privacy questions or to exercise your rights, contact meigallumstore@gmail.com, the address published in our privacy policy.

The guide and your product interest

When you complete a form, we save your email, language, request source, product interest where provided and your consent choices. This lets us provide the guide and respond to your question or interest in availability. The guide is offered for download after your request is completed; this integration does not send an automatic email.

Receiving news is a separate, optional choice, initially unchecked. You can withdraw that permission by contacting us. Requesting the guide does not by itself subscribe you to news.

Speaking with the assistant

The assistant is virtual. We save questions and responses to help with enquiries about the collection. Please avoid health information, payment details or other sensitive information. The authorised team can view conversations in its management workspace. A conversation is linked to your email only if you expressly choose this when leaving your details.

Questions are classified using Google Gemini. The form's email field is not sent to the model. We try to remove emails and telephone numbers written in a question before processing it, but detection is not infallible: share only what is needed to ask about the products.

Services and technical information

The store uses Shopify. The support service and database use OpenAI Sites and Cloudflare. The assistant keeps a session identifier in this browser tab's storage; access is valid for 24 hours. To limit abuse, the database stores a rotating technical signature rather than the full IP address. Session expiry does not automatically delete conversations.

Retention and your choices

Contact details are kept to handle the request and, where you choose news, while that permission continues. Conversations and consent records support continuity of service. You can request access, correction, deletion or withdrawal of consent using the contact above. The management workspace lets the authorised team delete contacts and linked conversations.

See the main privacy policy for further information about rights, Shopify services and international transfers. Updated: 12 November 2026.